If after your purchase you are not satisfied with an item, you have 30 days after receiving your order to return it.

Before returning, please note that:

Exchanges and returns are only allowed up to 30 days after receiving your order.

Returned items must be in the same condition in which you received them, including original tags intact and items in perfect condition, with no signs of use, odors, or indications of washing or alterations to the item.

Failure to meet the deadline or poor condition of returned items means the return will not be accepted. The customer will be responsible for paying return shipping costs. To recover the product, you must pay the costs of the new shipment to the customer to obtain the item.

As soon as we receive your order, we will verify the condition of the items. The quality team will check the condition of the item before continuing with the return process.

The refund period may range from 2 to 14 days after the date we receive the return at our facilities, and will be made using the same payment method used for the purchase.

Depending on the return conditions and method, we do not refund shipping costs, only the amount paid for the returned items.

Exchanges are not accepted. To change models by your own choice, you must request a return of the item using the procedures described below and place a new order. These return shipping costs will be borne by the buyer.

Return process

1. SEND AN EMAIL TO REQUEST YOUR RETURN

If you wish to return an item, send an email to atc@munin.es indicating the order number, the reference of the items to return, and the reason for the return.

2. PREPARE YOUR PACKAGE

Pack your items securely, in the original packaging if possible, and include the purchase invoice and the details provided by us in the return package itself.

3. WAIT FOR THE RETURN ADDRESS

We will send an email or message with information about the address to which you must return your order. We will also include essential return information and everything needed for a smooth return process.

4. RECEIPT AND COMPLETED RETURN

The item will be received by our team at the address provided. The condition of the item will be checked and the refund will then be processed according to acceptance of the item after verification by our Quality Department team.

Products must be returned in the same condition in which you received them. Therefore, new products must be returned new, unused, and complete. Any item returned in conditions other than those stated above will not be accepted for return.

Who pays return costs?

Return shipping costs for the product will be borne by the buyer. MUNIN will bear the cost of returns where its action is directly involved as the identifiable cause of the return reason, such as manufacturing defects or items damaged on delivery (must be reported within 24 hours after delivery).

Return shipping costs will be borne by the buyer, who may select the most convenient shipping method. We do not offer collection services or additional-cost services for processing returns.

What should I do if I received an item with a manufacturing defect or damage caused in transit?

Despite thorough inspection of items before shipping, the human factor associated with order processing does not exempt us from making mistakes; therefore, if you receive an item with a manufacturing defect, we ask that you contact us by email (atc@munin.es) or through the contact form on our website, with a brief explanation of the defect.

You will subsequently be asked for further information, supported by images or documents relating to the order that MUNIN requires as essential for processing the incident.

In this case, MUNIN will arrange collection at the address you indicate at no additional cost or provide a prepaid label for the return. Once it arrives at our facilities, the item will be analyzed by our Quality Department, which will assess the claimed defect.

If repair or replacement is possible, the customer will receive the item at the indicated address at no additional cost, with MUNIN assuming all shipping and reshipping costs.

If the Quality Department does not accept the claimed defect, the reasons will be explained within 14 days and the item will be returned to the customer with payment of shipping costs, which will be borne by the customer upon notification of the cost and payment method by our team. Please note that defects caused by wear due to use or washing of the item will not be validated as manufacturing defects and will therefore be rejected.