Frequently asked questions

This section answers the most common questions about orders, shipping, payments, exchanges, returns and MUNIN products.

Orders

How can I place an order on MUNIN?

You can place your order directly from our online store. Simply choose the product, select the available options, add it to your cart and complete the checkout process with your shipping and payment details.

Will I receive confirmation after purchasing?

Yes. Once the order is completed successfully, you will receive a confirmation email with your purchase details. We also recommend checking your spam or junk folder if you do not receive it within a few minutes.

Can I modify or cancel an order?

If you need to modify or cancel an order, contact us as soon as possible through the contact form. If the order has not yet been prepared or shipped, we will try to help you. If it has already left our facilities, it may not always be possible to change it.

Shipping

Where are orders shipped from?

MUNIN orders are prepared and shipped from Málaga, Spain.

How long does delivery take?

The usual delivery time is 24/48 working hours for Spain once the order has been prepared and shipped. In some cases, the timeframe may vary for reasons beyond MUNIN, such as carrier issues, special campaigns, public holidays or periods of high demand.

How much does shipping cost?

Shipping costs are calculated during checkout before you complete the order. Currently, shipping is free for orders from 50 € in Spain and from 60 € in Europe.

Do you ship to Europe?

Yes, we ship to certain countries in Europe. Available options, costs and conditions will be shown during checkout according to the delivery address provided.

How can I track my order?

When your order leaves our facilities, you will receive tracking information if the carrier provides it. You can also check your order status from your customer account or review emails related to your purchase.

What happens if there is a delivery issue?

If you notice a problem with delivery, contact us with your order number and we will review the issue to help you as much as possible.

Payments

What payment methods do you accept?

We accept payment by bank card, PayPal, Bizum and bank transfer. Available methods will be shown during checkout.

Is it safe to shop on MUNIN?

Yes. Our store uses a secure HTTPS connection and payments are processed through secure payment platforms. MUNIN does not store your full bank card details.

Can I pay by bank transfer?

Yes. If you choose bank transfer as your payment method, you will receive the instructions needed to make the payment. The order will be prepared once payment has been confirmed correctly.

What should I do if my payment fails?

If payment is not completed, check that the details entered are correct and that your bank has authorised the transaction. You can also try another available payment method. If the problem continues, contact us so we can help you.

Exchanges and returns

Can I return a product?

Yes. You can request a return within 14 calendar days of receiving the product, in accordance with applicable regulations. To accept the return, the product must be in good condition, unused and in its original packaging where applicable.

How do I request a return?

To request a return, contact us through the contact form with your order number and the reason for your request. We will reply with the steps to follow.

Can I exchange a product for another?

If you need to exchange a product, contact us to review your case. Whether an exchange is possible will depend on the product's condition, stock availability and applicable conditions.

Who pays return shipping costs?

Return shipping costs may vary depending on the reason for the request. If the return is due to an order error or a product defect, we will review the case to offer you a solution. If it is a voluntary return, we will tell you the applicable conditions before processing it.

MUNIN products

Do MUNIN watches come with a warranty?

Yes. MUNIN products include the corresponding legal warranty. The warranty covers manufacturing defects but does not cover damage caused by impacts, misuse, normal wear, improper moisture or unauthorised handling.

Are MUNIN watches water resistant?

Some models may offer water resistance as indicated on the product page. Even so, we recommend avoiding showering, swimming pools, the sea, steam or prolonged exposure to moisture unless the product information expressly states otherwise.

How can I find the right size or fit?

You can consult our size guide for guidance on watches, caps, buckets and socks. If you have questions before buying, you can contact us and we will help you choose the most suitable option.

How should I care for MUNIN products?

To keep your products in good condition for longer, we recommend following the guidance on our product care page. Avoid aggressive washing, chemicals, excessive sun exposure and uses not recommended for the product type.

Customer account

Do I need to create an account to shop?

You can complete your purchase using the options available during checkout. Creating an account can make it easier to track your orders and future purchases.

I forgot my password, what should I do?

You can recover your password from the login page, using the password recovery option and entering the email address linked to your account.

Contact

How can I contact MUNIN?

You can contact us through the website contact form. For order enquiries, always include your order number so we can help you faster.

How long do you take to reply?

We try to respond as quickly as possible. Response times may vary depending on enquiry volume, but we usually review messages on working days.